Refund Policy
Last updated: August 3, 2026
This Refund Policy applies to paid plans of Zephyr Translate — Pro subscriptions (monthly or yearly) and Lifetime licenses — sold through our payment provider, Paddle.
1. 14-Day Refund Guarantee
We offer a full refund within 14 days of your purchase if you are not satisfied with Zephyr Translate. This applies to both Pro subscriptions and Lifetime licenses, without requiring a reason.
- Refund requests received within 14 days of purchase are eligible for a full refund of the amount paid.
- Refunds are issued in accordance with Paddle's refund rules and applicable law, including consumer protection regulations in your jurisdiction.
- After the 14-day window, refunds are considered on a case-by-case basis (for example, if the software fails to run on your device and we are unable to resolve the issue).
2. How to Request a Refund
Since payments are processed by Paddle, you can request a refund through either channel:
- Option 1 — Paddle Purchase History: Paddle provides a self-service purchase history and refund request flow at their customer portal (see your order receipt email from Paddle for the details).
- Option 2 — Contact us: Email Yakovxia@gmail.com with your order reference or the email address used at checkout. We will guide you through the process.
3. When Refunds Are Issued
- Refund requests are generally processed within 5–10 business days after approval, depending on your payment method and bank.
- The refund is issued to the original payment method used at checkout.
- Once a refund is issued, your license key will be deactivated and Pro/Lifetime features will no longer be available.
- Free plan usage is not subject to this policy (it is provided at no cost).
4. Subscription Cancellations
For Pro subscriptions, you may cancel at any time via Paddle — you will retain access to Pro features until the end of the current billing period. The 14-day refund guarantee covers the initial payment; renewals canceled within 14 days of the renewal charge are also covered by this policy.
5. Exceptions
Refunds may be refused or reduced in cases of suspected fraud, abuse of the refund policy, misuse of license keys, or where required by applicable law. We reserve the right to deny refunds in these circumstances.
6. Questions
If you have any questions about this Refund Policy, please contact us at Yakovxia@gmail.com.